Can you believe it? It’s the mere $0.95 outstanding amount that the No. 1 Broadband TMNet officer that didn’t allow us to install the new phone line. It’s not the current bill of $30.45 that I told you earlier.
According to hubby’s buddy, a Streamyx authorized agent, the amount of $0.95 came from the first phone line account in Kuala Lumpur that we had terminated many, many years ago.
Gosh! We moved from KL to Ipoh in year 2002! More than 7 years ago.
Sigh! Hubby and I didn’t even know we still had a balance of $0.95! Don’t we have to settle the outstanding balance first at the TMNet outlet before we terminate the phone account? Weird!
Anyway, hubby’s buddy paid the $0.95 on behalf of us first as he was a the TM Point outlet yesterday. Today he called to inform that the technician would do the phone setup tomorrow afternoon and then he would submit the Streamyx Combo 1.0Mbps application.
If everything goes on well, it’s expected that we can use the No.1 broadband Internet on Friday. Yay!
Once the phone and Internet lines are working fine, I will terminate the current phone line and Streamyx broadband access accounts next Monday.
If you have had a bad experience dealing with the #1 Telekom/TMNet/Streamyx like I had before when transferring phone line and Internet connection accounts to new address, you’ll understand why I preferred to open a new phone and broadband access accounts than doing the transfer.
I would rather pay another month’s phone and Internet fees to make sure that I stay online while waiting for the new lines to start working.
